Question 1

I placed an order, where is my download link?

Accepted Answer

After placing an order it should be sent to you within minutes, please make sure you're checking the email account associated with the order.

If you used PayPal for example, it will by default be sent to whatever email you have connected to your PayPal account.

A temporary download link (valid for 30 days) is included with your order confirmation.

You can access it under My purchases at any time by creating an account here using the same email you placed your order with.

1. Create an account, use the email address you used when placing your order:

https://static.wixstatic.com/media/f41428_79fa8c11661e489aa63eb596cee5036d~mv2.jpg

https://static.wixstatic.com/media/f41428_b3785ea8058e4405a8d03c8bc91c69c4~mv2.jpg

If you bought the product using a Gmail or Facebookmail, it's fine to use the automatic sign up methods. Otherwise, use "Sign up with email".

2. Head to "My purchases" in the top-right corner:

https://static.wixstatic.com/media/f41428_3940bb8cfa1a4a8c908bd9a735ffeb48~mv2.jpg

3. Get your download:

https://static.wixstatic.com/media/f41428_c8174b18dc64436291b70a5f215440a4~mv2.jpg

Question 2

I need a new download link

Accepted Answer

Sign up/log in using the same email you placed your order with to access all your downloads.

The download link sent with the confirmation order is only valid for 30 days, but note that you can also access it at any time by creating an account here using the same email you placed your order with to access it under My purchases.

Please make sure you're using the email account associated with the order. If you used PayPal for example, it will by default be sent to whatever email you have connected to your PayPal account.

Question 3

I saw your plugin on sale on another website, is it legit?

Accepted Answer

No, most likely not.

I've had reports of illegal websites selling my plugins, some of which are injecting the files with malware to exploit vulnerabilities in attempts at hacking the user's computer.

Be very careful if you see something like that, regardless of which plugin you're trying to purchase.

The only certified third party vendor at the moment is MuseHub.

Question 4

Where is the Mac/PC installer?

Accepted Answer

Both Mac and PC installers are included with all plugins. Just make sure you unzip the folder you downloaded first.

Question 5

How many activations per plugin?

Accepted Answer

You can activate one license on up to 5 different machines.

Question 6

Are there any coupon codes?

Accepted Answer

I rarely do any promotional campaigns of this sort, with two exceptions:

Purpl Week
Once a year you can get a nice deal on Purpl Pak, the full package of all my plugins and products. Sign up to the newsletter to get notified when it happens.

Existing customers
If you've supported my work in the past, you will always get a deal whenever a new plugin is released.

Question 7

Can I get a refund?

Accepted Answer

Due to the non-returnable nature of my digital products, the policy you agree to on purchase is that refunds are not guaranteed.

However, if you're having trouble getting started or serious issues with plugin compatibility, of course we will sort it out.

I prefer to help you solve your problems, so please have a look here first and reach out to me if you can't find your answer, I will get back as soon as I possibly can.

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